A Pocket Guide to Implementing the ISO 9001 Quality Systems Standard Based on ANSI/ISO/ASQ Q9001-2000

Say What You Do. Do What You Say. Prove It. Improve It.
ISO 9000 Helps Satisfy Internal and External Customers

The Memory Jogger™ 9000/2000

Robert W. Peach, Bill Peach, and Diane S. Ritter

Der Memory Jogger 9000/2000 ist das ultimative Hilfsmittel für alle, die in internationalen Unternehmen ein gemeinsam abgestimmtes Qualitätsmanagement auf den ISO 9000:2000 Standard entwickeln und realisieren müssen. Sie erfahren, was die neue Norm will, wie man sie für die Zertifizierung einsetzen kann, welche Möglichkeiten der ständigen Verbesserung sie eröffnet und wie sie mit dem Malcolm Baldrige National Quality Award korreliert. Mehr Information für Ihre Mitstreiter aus aller Herren Länder brauchen Sie nicht, um erfolgreich zu in die neue ISO Welt starten, aber auch nicht weniger! Natürlich nur in der praktischen amerikanischen Beschreibung!

Guide your organization quickly, easily and effectively through the ISO 9001:2000 registration process.

This convenient reference guide is designed to help your organization follow its course toward ISO registration, from preparation to implementation and maintenance, with additional discussion about further improvement choices.

Because the registration process will affect everyone in your organization, The Memory Jogger™ 9000/2000 is designed for use by every member of your company, not just the few people responsible for guiding the implementation process. Each clause is separated into sections describing what the clause is, why it should be done, how it should be done, and what is new in ISO 9001:2000.

Examples of quality documents and quality records are included to illustrate ways to comply with ISO requirements.

Features:
- Easy-to-follow explanations of the ISO 9001:2000 clauses
- Steps in preparing for registration
- Flowchart of the ISO registration process
- Problem-solving/process improvement model
- Guidelines for working with consultants, auditors, and registrars
- Preparation checklist
- Comparison of 1994 and 2000 clause
- Real-life examples of quality documents and records
- Pitfalls to avoid

When to use The Memory Jogger 9000/2000™
- It is the perfect tool for successful ISO 9001:2000 implementation in any organization.
- Improve process performance
- Correct process deficiencies
- Attain higher levels of organizational performance

The Memory Jogger™ 9000/2000 is also available in Spanish

Stand 05/08BLA